Can’t Sign Into Skype for Business? Need Help for Windows or Mac?

Can't Skype for business

Did you encounter an error “Can’t sign into Skype for Business” while trying to signing into Skype?This can be frustrating.

This ultimate guide covers the necessary steps to get rid of the “sign-in” error and get Skype for Business working again on Windows and Mac as quickly as possible.

Top Fixes for “Can’t Sign Into Skype for Business” Error

One of the primary communication channels within a corporate environment, Skype for Business can have a negative impact on the company’s productivity if it is not working perfectly. Here, we bring you the top troubleshooting steps that will help you get rid of the error.

5 Ways to Fix Sign-in Errors on a Windows PC

  1. Check Sign-in Address:You are advised to check the format of your sign-in address. This is one of the first things to do when you try to fix the Skype for Business ‘sign-in’ error. Make sure the sign-in address should look similar to “[email protected]”. Also, you must ensure that you are using your organization credentials, not your Microsoft account or Skype Name. For most organizations, the sign-in address and the user ID are the same. So, you will have to use your user ID in both boxes (user ID and sign-in address).
  2. Re-enter Your Password: Maybe, you have changed your password recently, which is why you can’t sign into your Skype for Business account. All you need to do is to re-enter your new password. Check the following steps –
  • Click “Delete my sign-in info” (On the Skype for Business sign in screen)
  • A new window will appear. You need to click on the “Yes” option.
  • Now, click the ‘Sign in’ option.
  • Enter your password (under ‘Password’) and again click ‘Sign in

The problem should be fixed. You should be able to sign in to Skype for Business.

  1. If Your Password Works with Microsoft 365:The next method is to try signing into Microsoft 365 using your sign-in address and password. Here’s how you can do it –
  • Open a web browser and type in Office.com in the URL.
  • Click ‘Sign in’ in the top right corner of the screen.
  • Here, you will be prompted to provide the sign-in address and password

Failed to sign in to Microsoft 365? Maybe, your password is incorrect. Reset your password.

  1. Reset the Password:When you forget your password, Microsoft allows you to reset it using this link. This will send you a new password.
  2. Update Your Computer’s Date and Time: You need to update your computer’s date and time if the clock is wrong. Follow the steps below to set the correct time in Windows 8 and 10:
  • Go to “Settings
  • Look for the “PC Settings” option and click “Time and Language”
  • Click “Time Zone” to set the time.

To update your device’s time, check these steps out –

  • Turn off the “Set time automatically” option and click the ‘Change’ option
  • You need to update the time here. Once updated, tap ‘Change
  • You should try signing in again

If you still see an error, get in touch with the Skype Customer Support team.

Fix Sign-in Errors on a Mac

If you encounter a “sign-in” error to your Skype for Business on Mac, make sure you have a sign-in address and password from your company that has a Skype for Business or Lync license. Try signing in with your work credentials. It should work now.

How to Fix Common Skype Screensharing Problems?


Skype-screen-sharing-problem
Microsoft Skype is a brilliant application that allows millions of individuals and businesses to make free voice and video one-to-one and group calls, share files, send instant messages with other users on Skype. Whether you want to use Skype on your mobile, computer, or tablet, you can easily make the most of its features. Among the various features and advantages of Skype, one of the best features is the option to share your screen. If you are looking to share a screen on Skype but don’t know how to do it, you have come to the right place. The below-mentioned information will help you get answers to all your screen sharing queries related to Skype.

Guide to Share Screen on Skype

NOTE: Make sure to verify that you are using the latest version of Skype. After that, you can start screen sharing during your call by following these steps:

For Desktop and Web

If you are looking to share screen on Skype using your desktop or web, follow these steps:

  • Open Skype program on your computer and select the Screen Sharing

NOTE: The screen sharing with Skype for Web is available in the new Chrome and Microsoft Edge browser.

  • In case you are using Skype for Mac on macOS 10.15 (Catalina), it is to be noted that Skype needs access to Screen recording in the Mac System Preferences setting to allows you to share your screen during a call. For this, you may either get a notification from Skype directing you to Settings, or you may have to allow access to the Skype for Screen Recording in macOS Catalina System Preferences. To do so, you will need to go to Mac System Preferences > Security & Privacy > Screen Recording, and allow permission to Skype.

For Android 

To share the screen on Skype during a call using your Android device, you will need to follow the instructions provided below:

  • Open Skype application on your Android device.
  • Once the app gets opened, you will need to go to the More option (three dots).
  • From the More section, tap on the Screen Sharing
  • Skype will begin sharing your screen right away.

For iPhone and iPad

iPhone and iPad users can share their screen on Skype by following these instructions:

  • Launch the Skype app on your iPhone and iPad
  • Next, you will need to tap the More button (three dots), and then on the Screen Sharing.
  • In the confirmation window, you will need to select the Skype option and then the Start Broadcasting.
  • After that, you will need to select the Screen sharing button again to stop sharing your screen.

NOTE: In case you don’t have the option available on your Skype, you can refer to the following feature requirements.

Mobile and Tablet Devices that Support Screen Sharing in Skype

If you are using an Android device, the screen sharing feature of Skype can be used on Android 6.0, and above version. However, if you are using iPhone, iPad, and iPod Touch with iOS 12 and above version, you can use the Screen sharing feature on iPhone 6s, iPad mini 2019, iPad Air 2, iPod Touch 7th generation, and newer devices.

Microsoft Edge and Chrome Version that Supports Screen Sharing in Skype

  • With a new Microsoft Edge based on Chromium, you can share the screen on Skype.
  • Is you are using a Chrome browser, you can use version 72 and above of Google Chrome to share screen using Skype.

Video Stopped While Sharing Screen in Skype

Chrome is known for allowing only one output at a time. This means that when you start screen sharing using Skype, your video call will automatically change to an audio call. And, once you will be done sharing your screen, you will be returned to the video back on.

There is No Option to Share my Screen in Skype

If there is no option available on your Skype application for screen sharing, it is more likely to mean that you have an outdated version of Skype. In such a case, you will need to update your Skype application to the latest version available to get screen sharing option.

Bandwidth Required for Screen Sharing in Skype

There is no additional bandwidth required for sharing the screen in Skype. The same bandwidth you use to make a video call on Skype is sufficient for using the screen sharing feature. However, always make sure that your internet connection is functioning properly. Any kind of interruption or issue with the connectivity of the internet may affect the performance of Skype.

So, now as you have ample information about the screen sharing feature of Skype, you can easily share screen using your Skype during a video call.

The screen sharing feature in Skype is considered very useful for numerous purposes. However, due to some unknown technical issues, many users are unable to share the screen and experience different problems while doing so. To get rid of such issues, it is important to ascertain the problem causing an error in Skype for screen sharing. In this post, we will discuss different problems experienced by users and provide a solution accordingly.

Continue reading “How to Fix Common Skype Screensharing Problems?”